Refund and Return Policy

At ampmsnack, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund and Return Policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unopened, unused, and in its original packaging.
  • The return request must be initiated within 14 days of receiving your order.
  • You must provide proof of purchase, such as the order number or receipt.

Certain items are not eligible for return, including:

  • Perishable goods (e.g., items with a short shelf life).
  • Opened or partially consumed products.
  • Items damaged due to misuse or negligence.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team through the information provided on our Contact page within 14 days of receiving your order.
  2. Provide your order number, a description of the item you wish to return, and the reason for the return.
  3. Our customer support team will review your request and provide you with instructions on how to return the item.

3. Return Shipping

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a damaged item). We recommend using a trackable shipping service to ensure that the item is received by us. We are not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

Once we receive the returned item, we will inspect it to ensure that it meets the eligibility criteria outlined in Section 1. If the item is eligible for a return, we will process your refund or exchange within 7-10 business days.

5. Refunds

If you are eligible for a refund, the refund will be issued to the original payment method used to make the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

The refund amount will include the purchase price of the returned item, excluding any original shipping costs, unless the return is due to our error.

6. Exchanges

If you prefer an exchange, we will ship the replacement item to you once we receive the returned item and confirm its eligibility. If the replacement item is of a higher value, you will be required to pay the difference. If the replacement item is of a lower value, we will refund you the difference.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately through the information provided on our Contact page. We will arrange for a replacement or refund, depending on the circumstances.

Please provide photos of the damaged or defective item and its packaging to help us process your request more efficiently.

8. Cancellations

You may cancel your order within 24 hours of placing it, provided that the order has not yet been shipped. To cancel your order, please contact our customer support team through the information provided on our Contact page. If your order has already been shipped, you will need to follow the return process outlined in this policy.

9. Contact Information

If you have any questions about our Refund and Return Policy, please contact us through the information provided on our Contact page.