Thank you for shopping at AMPM. We strive to ensure you are completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.
1. Returns
You have 14 days from the date you received your order to request a return. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Certain types of items are exempt from being returned, such as perishable goods (e.g., opened snacks or drinks). Please contact us if you have questions about whether your item is eligible for return.
2. Return Process
To initiate a return, please contact us with your order number and the reason for the return. We will provide you with instructions on how to return the item.
You are responsible for paying for the return shipping costs. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, we will process the refund to your original method of payment. Please allow 7-10 business days for the refund to appear in your account.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us.
5. Non-Refundable Items
The following items are non-refundable:
6. Damaged Items
If you receive a damaged item, please contact us immediately with your order number and a photo of the damaged item. We will work with you to resolve the issue, which may include a replacement or a refund.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us.
